Terms & conditions

Terms & conditions
Kindly read the following terms and conditions carefully. Please note that by accessingor using the services provided by Emperors Yathra (EY), whether automated orotherwise you, a registered user or guest user in terms of the eligibility criteria set outherein you (“user” and/or “you”) agree to be bound by these terms andConditions (“terms”) and any additional terms and conditions are subject to the belowmentioned terms & Conditions. By subscribing to or using any of our services, you agreethat you have read, understood, and are bound by the terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the terms, you must not subscribe to or use our service

Emperors Yathra is operated under license by Signature Exports and having its registered office at Signature Exports, SF 78/5C, Nathampalayam, Kanakkampalayam, Tirupur (north) 641666. Contact us at customercare@emperorsyathra.com. All references to Website in these terms shall deem to refer to the aforesaid entity in inclusion of the online portal.


EY may also contain links to other websites, which are not operated by EY, and EY has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the linked sites will be subject to the terms of use and service contained within each such site. We reserve the right to change these terms at any time. Such changes will be effective when posted on EY andmay, at the sole discretion of EY be notified to the users from time to time. Notwithstanding the foregoing, by continuing to use EY after we post any such changes, you accept the terms as modified.


Use of EY is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. shall not be eligible to use EY. Any minor desirous to use or transact on Website, is required to conduct such transaction through their legal guardian or parents. EY reserves the right to terminate any membership and / or refuse to provide access to EY if it is brought to the EY’s notice or if it is discovered that the person accessing/using EY is under the age of 18 years. By accepting the terms or using or transacting on EY, the user irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering a binding contract and such usage shall be deemed to form a contract between EY and such user to the extent permissible under applicable laws.


Any person may access EY and the products either by registering to EY or using EY as a guest. Once registered, you will receive a confirmation mail on your registered email address regarding the password and account designation upon completing EY’s registration process. Users are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. user will notify EY of any unauthorized use of their password or account or any other breach of security. EY cannot and will not be liable for any loss or damage arising from user’s failure to comply with the terms and reasonably expected good practices in this regard.


The following actions will be considered as misuse of EY, and are thus prohibited: Transmission or distribution of technologically harmful data like virus, malicious software, trojan, etc.; Posting or transmitting content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm to any kind against any group or individual; Transmission of junk mails, spam or chain letters; Promoting illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; Posting unsolicited promotional or advertising content; Distributing or reproducing any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights in any way; Promotin an illegal or unauthorised copy of another person’s copyrighted work such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music file, providing or creating computer viruses; Providing instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or posting video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian). We hereby hold no liability to any sort of damage or harm caused to your software, data, or computer device by downloading content from EY.


Once user place an order with EY, you thus agree to abide by the following terms and conditions: All the orders placed with us are subject to availability of the desired product. Once an order is placed, an acknowledgement e-mail stating the confirmation of user’s order will be received by the user. Please note that this acknowledgement does not mean the acceptance of user’s order. user’s order is only accepted once the payment is received from your credit/debit card/account. A standard authorization check is carried out on your payment card once your order is received by us. This is done solely to make sure that you have sufficient funds and thus user’s transaction can be carried out without any hindrance. We make our best efforts to ensure that the product descriptions and set prices are accurate. However, error may occur. If it is discovered by us that the mentioned price at which you placed the order is incorrect, user will be informed by us at the earliest. You will be given the following two options – user can reconfirm your order at the corrected new price; If user does not wish to make the purchase any longer, you can cancel your order; In case we are unable to contact you regarding the price change, your order will be considered as cancelled, and the debited amount will be refunded back to your respective account. We offer you promotional discount codes that are applicable on the purchases made on EY. These discount codes can be applicable on all or certain specified products. Please note that use of only one discount code is permissible per order. You cannot use a discount code if an order is already placed.


Intellectual Property Rights (“IPR”) for the purpose of these terms shall always mean and include copyrights, whether registered or not, patents including rights of filing patents, trademarks, trade names, trade dresses, house marks, collective marks, associate marks, and the right to register them, designs both industrial and layout, geographical indicators, moral rights, source code, technical data, broadcasting rights, displaying rights, distribution rights, selling rights, abridged rights, translating rights, reproducing rights, performing rights, communicating rights, adapting rights, circulating rights, protected rights, joint rights, reciprocating rights, infringement rights, and further shall also include but not be limited to all text, graphics, user interfaces, visual interfaces, sounds, and music (if any), artwork, and computer code in relation to EY. All IPR on EY exclusively belongs to either EY. Under no circumstance shall any user infringe in any way such IPR of EY, a third-party supplier, or seller during or pursuant to its use of EY for any purpose whatsoever. Except as expressly provided herein, the user acknowledges and agrees that it shall not copy, republish, post, display, translate, transmit, reproduce, or distribute or in any other way infringe any Intellectual Property Right through any medium without obtaining the necessary authorization from EY or the third-party owner of such Intellectual Property Right.


While availing any of the payment method/s available on EY, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to lack of authorization for any transaction/s, or exceeding the preset limit mutually agreed by user and between “Bank/s”, or any payment issues arising out of the transaction, or decline of transaction for any other reason’s notwithstanding anything contained herein, EY reserves the right to conduct additional verification for security or other reasons if it is not satisfied with the creditability of the user. Every user hereby agrees to provide accurate information, such as credit/debit information for purchasing products on EY. Every user further warrant that he/she shall not use payment information or instrument that is not lawfully owned by the user. EY shall not utilize or share with any third party unless required as per law, regulation, or court order or in accordance with the terms of the Privacy Policy. EY disclaims all liabilities arising out of loss of any information pertaining to the confidentiality of the credit/debit card details or pre-paid instrument account. In addition to these terms, the terms and conditions of the bank or other financial institution shall also be applicable to every user. EY disclaims any liability arising out of declining of payment by such bank or financial institution.


EY hereby disclaims any guarantee of the accuracy in terms of finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through EY may not meet your expectations.


User may provide links to our website homepage. However, it should not suggest our association with the user in any form or the other. Also, doing so must not bring any legal or reputation damage to our website.


EY shall not be responsible or liable for any special, incidental, indirect, or consequential damages of any kind in connection with this Agreement, even if EY has been informed in advance.


You agree to indemnify and hold EY (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorney’s fees, or arising out of or related to your breach of this T&C, or your violation of the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this End user Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this T&C.


In case of requests for order cancellations, EY reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we >receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed. For cancellation of orders that have been dispatched please refer to our Returns section below. EY has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by EY and accept EY’s decision regarding the cancellation.


By impliedly or expressly accepting these terms, you also accept and agree to be bound by EY Policies (including but not limited to Privacy Policy available at official website as amended from time to time. If you do not want to be bound by the terms, user must not subscribe to or use our services. We encourage our users to read these terms carefully while using EY. By subscribing to or using any of our services, user hereby agree to have read and understood all the privacy policies of EY. Please note, the contents set out herein form an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and as amended from time to time. As such, this document does not require any physical or digital signatures and forms a valid and binding agreement between EY and the user. These terms are made available to the user pursuant to and in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules regulations, privacy policy and terms for access or usage of EY.


This agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Tirupur.


All products ordered from EY and successfully delivered to the user by EY may be returned in accordance with the terms contained in the respective policy. However, no products will be accepted by EY if (a) the products have been damaged by the user (b) if there is a change in the quality, quantity or other characteristics of the product (c) if as per the seller the product returned is not the product that was delivered (d) any other circumstances that EY may notify or deem appropriate from time to time. In case of returns: Return/size exchange should be initiated within 10 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition. The item needs to be returned along with the original packaging. Refund, if any, shall be made at the same issuing bank through which the product was purchased. For cash on delivery transactions, the user has the option to receive the refund in any bank account via NEFT (for which the user shall have to share the bank details in writing) or, the refund will be credited to the wallet linked to his/her user account on EY. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode The user acknowledges that EY will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of EY.


All products purchased from EY shall be delivered to the user to the use by emperorsyathra.com through a logistics partner or by EY themselves by emperorsyathra.com. All deliveries where applicable shall be made on a best-efforts basis, and while EY will endeavour to deliver the products on the dates intimated, EY disclaims any claims or liabilities arising from any delay in this regard. In case of cash on delivery (“COD”) orders a nominal fee may be charged on all COD orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped. The logistics partner supported by emperorsyathra.com will make a maximum of three attempts to deliver your order. In >case the user is not reachable or does not accept delivery of products in these attempts the respective EY reserves the right to cancel the order(s) at its discretion. An estimated
delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location. Sometimes, delivery may take longer due to inter alia: bad weather flight delays political disruptions other unforeseen circumstances EY shall not be held responsible and will bear no liability in case of failure or delay of delivering the products including any damage or loss caused to the products. Sometimes delivery may take longer due to inter alia: bad weather, flight delays, political disruptions, other unforeseen circumstances.


Modification: We reserve the right to modify these Terms and Conditions at anytime. Changes will be effective immediately upon posting on the website.


Customer Service: For questions or concerns, please contact our Customer Service team at customercare@emperorsyathra.com