Return & exchange Policy

RETURN, REPLACEMENT AND REFUND

All products ordered from EY and successfully delivered to the user by EY may be returned in accordance with the terms contained in the respective policy. However, no products will be accepted by EY if (a) the products have been damaged by the user (b) if there is a change in the quality, quantity or other characteristics of the product (c) if as per the seller the product returned is not the product that was delivered (d) any other circumstances that EY may notify or deem appropriate from time to time. In case of returns: Return/size exchange should be initiated within 10 days of order delivery. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition. The item needs to be returned along with the original packaging. Refund, if any, shall be made at the same issuing bank through which the product was purchased. For cash on delivery transactions, the user has the option to receive the refund in any bank account via NEFT (for which the user shall have to share the bank details in writing) or, the refund will be credited to the wallet linked to his/her user account on EY. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode The user acknowledges that EY will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of EY.

SHIPPING AND DELIVERY

All products purchased from EY shall be delivered to the user to the use by emperorsyathra.com through a logistics partner or by EY themselves by emperorsyathra.com. All deliveries where applicable shall be made on a best-efforts basis, and while EY will endeavour to deliver the products on the dates intimated, EY disclaims any claims or liabilities arising from any delay in this regard. In case of cash on delivery (“COD”) orders a nominal fee may be charged on all COD orders. The COD charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped. The logistics partner supported by emperorsyathra.com will make a maximum of three attempts to deliver your order. In >case the user is not reachable or does not accept delivery of products in these attempts the respective EY reserves the right to cancel the order(s) at its discretion. An estimated
delivery time shall be displayed on the order summary page. On placing your order, you will receive an email containing a summary of the order and the estimated delivery time to your location. Sometimes, delivery may take longer due to inter alia: bad weather flight delays political disruptions other unforeseen circumstances EY shall not be held responsible and will bear no liability in case of failure or delay of delivering the products including any damage or loss caused to the products. Sometimes delivery may take longer due to inter alia: bad weather, flight delays, political disruptions, other unforeseen circumstances.

CHANGES TO TERMS

Modification: We reserve the right to modify these Terms and Conditions at anytime. Changes will be effective immediately upon posting on the website.

CONTACT INFORMATION

Customer Service: For questions or concerns, please contact our Customer Service team at customercare@emperorsyathra.com