Privacy policy

WHO WE ARE

 

Our website address is: https://emperorsyathra.com

We prioritize the security of your information and uphold the highest standards for secure transactions and customer privacy. Our privacy policy may change without notice, so please review it periodically. By using our website, you agree to the terms of our Privacy Policy, incorporated into and subject to our Terms of Use.

COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION

When you use our website, we collect and store your personal information to ensure a safe, efficient, and customized experience. This allows us to offer services that meet your needs and enhance your overall browsing experience.

  • You have the option not to provide information for specific services or features.
  • We may track information based on your behavior on the website for internal research, including:
    • URL details
    • Browser information
    • IP address

Cookies

  • We use “cookies” for web analysis, promotional effectiveness, and security.
  • Cookies enable specific features and reduce password entry.
  • You can decline cookies, but you may lose certain features.

Transaction and Account Data

  • When you buy or transact on our site, we collect:
    • Behavior information
    • Billing details
    • Correspondence
  • Personally identifiable information is collected when you set up an account.

Demographic Data

  • We use demographic data for user analysis to improve our offerings.
  • IP addresses help diagnose server problems and gather demographic info.

Surveys

  • Optional surveys help us tailor your experience.

SHARING OF PERSONAL INFORMATION

We may share your information with affiliates and disclose it to third parties for:

  • Service fulfillment
  • Legal compliance
  • Fraud prevention

Note: Personal information isn’t disclosed for third-party marketing without consent.

SECURITY PRECAUTIONS

  • Stringent security measures protect your information.
  • Secure servers are used for account changes and access.

CHOICE/OPT-OUT

Users can opt out of non-essential communications after setting up an account.

YOUR CONSENT

By using the website, you consent to information collection and use as per this policy.

RETURN POLICY

Products purchased from Emperors Yathra Online Store are eligible for return within 14 days of delivery.

Steps to Return an Item:

  1. Visit Initiate Return
  2. Enter your order number & mobile number.
  3. Select the product & quantity you wish to return.
  4. Choose the pick-up address.
  5. Select the pick-up date (within 3–5 days).
  6. You’ll receive a confirmation SMS.

Return Conditions:

✅ Products can only be returned if they are in an unused condition.
✅ All items must be in their original packaging with tags intact.
❌ Face Masks and Shapewear products are not eligible for returns.
❌ Damage due to neglect or improper usage will not be accepted.

Contact customer support within 72 hours of delivery for any issues. Claims after this period will not be accepted.

PURCHASES FROM RETAIL STORES

  • For retail store purchases, contact the store directly for returns or concerns.

EXCHANGE POLICY

  • Direct product exchange is not available.
  • Place a new order if you need a different product.

EXCHANGE OR CLAIM PROCESS

  1. Have the product inspected by the store team.
  2. Exchange is possible only with available stock at the time of exchange.
  3. The exchange value matches the original purchase price on the invoice.
  4. If the product value is lower, no refund or credit note will be issued.
  5. If the value is higher, the difference will be charged.

Conditions:

  • Original bill and intact product tags are required.
  • Discounted items are not eligible for exchange or warranty.

CANCELLATION POLICY

By Emperors Yathra:

EY reserves the right to cancel orders at its discretion due to:

  • Limited product availability
  • Pricing inaccuracies
  • Potential fraud

If payment has been made, the amount will be refunded promptly.

REFUND POLICY

Cancelled Orders:

  • Prepaid: Refund processing within 5–15 working days (depending on your bank).
  • EY Credits: Refund reflects in your account within 48 working hours.

Returned Orders:

  • After the product passes the quality check at our warehouse:
    • Prepaid: Refund initiated within 48 hours (takes 5–15 working days).
    • EY Credits: Refund processed within 24 hours (reflects within 2 working days).
    • Cash on Delivery: Link will be sent within 48 hours to claim the amount via UPI or bank transfer.

DELIVERY TIMELINE

  • Order processing: 1–2 business days
  • Transit time: 3–5 business days
  • Total delivery time: 4–7 business days

Delivery delays may occur due to weather, flight disruptions, or political issues. EY will not be held responsible for such delays.

CONTACT INFORMATION

For questions or concerns, contact:
📧 customercare@emperorsyathra.com

CHANGES TO TERMS 

EY reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.