Cancellation & Refund Policy

Cancellation Policy

✅ Order Cancellation by Customer:

  • The customer can cancel an order before it is dispatched.
  • Once the order is out for delivery, it cannot be canceled.
  • However, the customer may choose to reject the order at the doorstep.

✅ Order Cancellation by Seller:

  • If the order is canceled by Emperors Yathra due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

✅ Company's Right to Cancel Orders:

  • Emperors Yathra reserves the right to:
    • Accept or decline an order cancellation.
    • Modify the cancellation time window.
    • Waive or adjust the cancellation fee at its discretion.

Refund Policy

Refund Process:

  1. Once your return is received and inspected, you will be notified of:

    • The receipt of your returned item.
    • The approval or rejection of your refund.

  2. If approved, the refund will be processed as follows:

    • Prepaid Orders: Credited to the original source of payment.
    • Cash on Delivery (COD) Orders:
      • A payment link will be provided via SMS or email.
      • The customer can use the link to enter UPI or bank details to receive the refund.

Refund Timeline:

  • Refunds will typically be processed within 5–15 working days depending on the payment method and bank processing times.